Refund policy

Return & Refund Policy

We have a 14 day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

The item must be unused, unworn, and unwashed
All original tags must be attached
The item must be returned in its original packaging
Proof of purchase is required

Items that do not meet these conditions will not be accepted.

How to Start a Return

To request a return, please contact us at:

📧 info@nakhsh.com

Include your order number and reason for return.
If your return request is approved, you will receive instructions on how and where to send your item.

Returns sent without prior approval will not be accepted.

Return address:
Sumatraplein 56,
Nijmegen, Gelderland
The Netherlands

Return Shipping

Customers are responsible for return shipping costs
Shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at the email above. Include your order number and clear photos of the issue so we can assess and resolve it.

Non-Returnable Items

The following items are not eligible for return or refund:

Sale or discounted items
Gift cards
Limited edition or drop-based items
Items showing signs of wear, washing, or damage caused by the customer

Exchanges

We do not offer direct exchanges.

If you wish to order a different size or item, please return your original purchase (if eligible) and place a new order once the return is approved.

European Union – 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must still meet all return conditions listed above: